Get help and follow a support ticket
Send a useful report, add screenshots, and follow the conversation.
Before opening a ticket
Search the Help Center for your question. If you still need assistance, open Help & support from the portal and select New ticket.
Choose the affected workspace, a category, and a priority. Describe what you expected, what happened, the approximate time, and any visible error. Urgent means a business-critical issue; it does not imply a guaranteed response time.
Screenshots and files
After opening the ticket, attach PNG, JPEG, WebP, or PDF files up to 5 MB each. Attachments are private and downloaded through short-lived authorized links. Redact passwords, sign-in codes, API keys, and customer information that is not needed for the issue.
Follow the conversation
Replies and status updates appear in the ticket. Optional email notifications link back to the portal; reply in the portal because email replies are not imported into tickets. You can resolve your ticket or reopen it if you need more help.
Workspace administrators can view tickets within their support permissions. Platform administrators can assign tickets and add internal notes that customers cannot see.